Privacy Policy

1. Information We Collect

Personal Information:

• • Account information (email, name, company details)
• • Billing information (payment details, invoices)
• • Identity verification documents (when required)
• • Support communications

Technical Information:

• • IP addresses, server logs
• • Resource usage statistics
• • Browser/device information

2. How We Use Your Information

• • Provide and maintain services
• • Process payments and billing
• • Provide customer support
• • Prevent fraud and ensure security
• • Comply with legal obligations
• • Improve our services

3. GDPR Compliance

For users in the EU/EEA, you have the following rights:

4. Data Security

• • AES-256 encryption for data at rest
• • TLS/SSL for data in transit
• • Multi-factor authentication
• • Regular security audits
• • Access controls and monitoring

5. Data Retention

• • Account data: Retained while account is active + 7 years
• • Billing records: 7 years after final payment
• • Support tickets: 3 years
• • Security logs: 2 years

6. Cookies

We use essential cookies for authentication and preferences. Analytics cookies help us improve services. You can control cookies via browser settings.

7. Third-Party Disclosure

We do not sell your data. We may share information with:

• • Payment processors (Stripe, PayPal)
• • Infrastructure providers (data centers)
• • Law enforcement (when legally required)

8. International Transfers

Data may be transferred internationally. We ensure adequate protection through Standard Contractual Clauses and adequacy decisions.

9. Your Rights

To exercise your privacy rights, contact privacy@valebyte.com. We will respond within 30 days.

10. Contact