Privacy Policy
Last updated: January 13, 2025
Your privacy is important to us. This policy explains how Valebyte collects, uses, and protects your personal information.
Overview
Valebyte is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services, website, and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other international privacy regulations.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account registration information (email address, username, password)
- Billing and payment information (name, address, payment method details)
- Identity verification documents (when required by law or for security purposes)
- Support communications and correspondence
- Server configuration and usage preferences
Technical Information
We automatically collect certain technical information when you use our services:
- IP addresses and connection information
- Server usage statistics and performance metrics
- Browser type, operating system, and device information
- Log files and access records
- Network traffic patterns and bandwidth usage
Service Usage Data
- Server deployment and configuration activities
- Resource utilization and billing information
- Feature usage and service interactions
- Support ticket history and resolution data
How We Use Your Information
We use your information for the following purposes:
Service Provision
- Providing, operating, and maintaining our VPS hosting services
- Processing payments and managing billing
- Provisioning and configuring servers
- Monitoring service performance and uptime
Communication
- Sending service-related notifications and updates
- Providing customer support and technical assistance
- Responding to inquiries and support requests
- Sending important account and security notifications
Security and Compliance
- Detecting and preventing fraud, abuse, and security threats
- Complying with legal obligations and law enforcement requests
- Conducting identity verification when required
- Maintaining audit logs for security purposes
Service Improvement
- Analyzing usage patterns to improve our services
- Developing new features and functionalities
- Optimizing performance and reliability
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our hosting services as outlined in our Terms of Service
- Legitimate Interests: Security monitoring, fraud prevention, and service improvement
- Legal Compliance: Meeting regulatory requirements and responding to lawful requests
- Consent: Marketing communications and optional features (where applicable)
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- End-to-end encryption for data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Intrusion detection and prevention systems
Operational Safeguards
- Access controls and role-based permissions
- Employee training on data protection practices
- Regular backup and disaster recovery procedures
- Physical security measures at data centers
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
Specific retention periods:
- Account information: Retained while account is active plus 7 years
- Billing records: 7 years after final payment
- Support communications: 3 years
- Security logs: 2 years
Your Privacy Rights
You have the following rights regarding your personal data:
Access & Portability
- Request a copy of your personal data
- Download your data in a portable format
Correction & Deletion
- Correct inaccurate information
- Request deletion of your data
Processing Control
- Restrict certain data processing
- Object to data processing
Legal Protection
- Withdraw consent (where applicable)
- File complaints with supervisory authorities
How to Exercise Your Rights
To exercise these rights, contact us at: privacy@valebyte.com
We will respond to your request within 30 days. Identity verification may be required.
International Data Transfers
Your information may be transferred to and stored in countries other than your own. We ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Certification schemes and codes of conduct
- Binding corporate rules for multinational organizations
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Notify you of significant changes via email or website notice
- Update the 'Last updated' date at the top of this policy
- Maintain previous versions for reference
Continued use of our services after changes constitutes acceptance of the updated policy.