Setting up OTRS on a Dedicated Server

OTRS (Open-source Ticket Request System) is a popular ticketing system that allows organizations to efficiently handle requests from clients and users. To ensure optimal OTRS functionality, it’s crucial to configure it correctly on a dedicated server. This article outlines the key steps in this process.

Checking System Requirements

Before installing and configuring OTRS, ensure your dedicated server meets the minimum system requirements. This will help avoid performance and stability issues.

  • OS: Linux (Debian, Ubuntu, RedHat, CentOS)
  • Web Server: Apache or Nginx
  • Database: MySQL or MariaDB
  • Programming Language: Perl

Installing OTRS

To install OTRS on a dedicated server, follow these steps:

  • Download and extract the OTRS installation archive.
  • Run the installation script, specifying the required parameters.
  • Verify OTRS accessibility through a web browser.

Remember to follow the installation instructions carefully to avoid potential problems.

Dedicated Servers

Powerful physical servers for rent

View Servers

Configuring OTRS

After installing OTRS, it’s important to configure it to meet your organization’s needs. You can use the OTRS administrative panel, which provides access to various system settings and parameters.

Remember to back up your settings before making any changes, so you can quickly restore the system if necessary.

Conclusion

Setting up OTRS on a dedicated server is an important and responsible process that will help your organization efficiently manage requests and inquiries. By following the instructions and configuring the system correctly, you’ll ensure its stable operation and customer satisfaction.